“Have you ever asked/wondered why on some days (usually bad ones) it
looks like all potential customers seem like they got together and agreed to
behave all in a similar manner, ie. disinterested, apathetic, fussy, negative
etc...
I wonder whether this article I’ve just read might be a partial answer (
then throw in a dose of bad news, economic pressure, retail revolution etc etc
etc )”
Below is a link to the article. It refers to contagious
emotions, the way we mimic the emotions of those around us. And the scary bit
is that our own emotions can be part of the contagious cycle. If we are feeling
down and angry at customer attitudes it may transfer as negative feelings to
positive customers as well.
Exhibiting a positive attitude at all times is one
of the more difficult tasks for retailers like us.