You might
have noticed that Vicfree WiFi wasn’t operating within the market for at least
a few days this week. We have come to rely on the wifi as an important tool for
our customers and also our own communication. So what do you do when technology
fails?
Well, one of
our traders decided not to wait for others to take action and sent an email
direct to Vicfree.
"Hi,
Just informing you that the Queen
Victoria Market vic free wifi has not been functioning for about a week. At
times it appears when searching wifi but an alert comes up saying "Unable
to join the network"."
Within 24hrs
Vicfree responded directly to the trader with a personal email and a promise to
take the issue up with the technology providers, TPG. Another 24 hrs and the
problem was fixed so that by Saturday full service was restored.
A Big Tick
here for Vicfree who responded so quickly with a personal email and to our
trader who decided that direct action was the best solution.