The world of
retailing has seen some significant structural changes as organizations adjust
the way they manage their businesses and prepare for the challenges of modern
retailing.
Preparing the Queen
Vic Market has been high on CEO Malcolm McCullough’s agenda and this week he
has announced some important changes to the market’s organisational structure.
Effective
immediately, three General Manager positions have been created
-
General
Manager, Market Trading.
-
General
Manager Business Services.
-
General
Manager Customer Engagement.
The role of GM
Customer Engagement is an expansion of the current Head of Promotions and
Communications role. This role will incorporate Customer Service (including
Tours) and Activations and Events. Mark Scott will lead this area of the
business.
The new GM Market
Trading role will oversee many of the day to day operational areas of the
business, such as facilities, maintenance and logistics, as well as trader
engagement through the creation of two Business Manager roles. The Business
Managers will lead the Category Managers, administration support and the Market
Officers reporting into the Market Trading team. Spiros Foscolos will take on
the role of Business Manager Fresh, Food and Hospitality, with Matt Ryan to
take on the role of Business Manager General Merchandise.
The role of GM
Business Services will take responsibility for functions including finance,
administration, commercial/legal, IT, Human Resources, OHS and Environment and
sustainability.
QVM have engaged an
external recruitment firm to undertake a search for the right people to fill
the GM Market Trading and GM Business Services roles.
The roles of Head of
Transformation (Brendan Devine) and Head of Strategy (Fiona Whitworth) remain
unchanged, however the responsibility for Category Management and Leasing will
move to Market Trading and Business Services respectively. Trader Communication
will fall under the Transformation group.
As part of these
changes, the Chief Operating Officer role has been made redundant, with Victor
Ailakis to leave the business tomorrow (Friday 24 February). Mr McCullough has
thanked Victor for the more than 20 years of service he has provided to the
Queen Victoria Market.