QVM experienced a major
IT disruption on Sunday which has meant that rental adjustments were not able
to be entered into the system.
Some rental invoices
will therefore be inaccurate. For instance a trader who was relocated on Sunday
to a smaller stall will not have the credit show up immediately. This will be
corrected but traders are asked to pay what is shown on their invoice with an
assurance that the corrections will be implemented and adjusted as soon as
possible.
Management have issued the
following statement – “We give our
assurance that all due credits will be posted and when this has been completed
retrospectively the total charges to traders for the MMW period will be the
same as the total charges had this IT disruption not occurred.”