Tuesday’s Representatives meeting covered over 20 items and
heralded added intensity for representatives as we head into a period of
consultation driven by new business initiatives around market performance and
renewal.
QVMAC Representatives have dedicated Tuesday afternoons to
regular meetings and consultation with management. Traders will not be immune
from the workload as Representatives seek their feedback on a variety of
important issues over coming months. One of the key ingredients of Tuesday’s
meeting was the formulation of a Focus Statement that will guide
Representatives as we work through those issues.
Here is a list of some of the issues discussed at that
meeting. As always, your comments are welcome.
Focus Statement – Representatives compiled
a Focus Statement around business activity at QVM and the protection of trader’s
interests (see separate article).
Trading Hours – discussion around varying
our trading hours to better suit customers needs and improve business levels
for traders. This was seen as an opportunity to create a new event on at least
one trading day. Representatives will start discussions with management and
traders around the most suitable options.
Path Intelligence – this is our new
high-tech customer analysis system that has potential for understanding some of
the mysteries of customer behaviour at QVM. The range of data available from this
technology is very comprehensive. Two of our Representatives presented a 5 page
paper on how to get the most relevant data from all the options available. The
aim is to understand customer movement, how that reacts to different times and
different events, and how to maximise sales returns.
Christmas Trading – each year brings
new variables for Christmas Trading. Representatives and management will be
discussing the options.
Consumer Behaviour Report – an interesting series
of reports from the Melbourne Business School are being considered by
Representatives on a diverse range of consumer attitudes to QVM.
CoM Budget Reports – recently released
reports were discussed.
Epping Wholesale Market – discussion around
the handling of the move of traders from West Footscray to Epping and what
implications there might be for QVM Traders.
Parking Vouchers for Traders – discussion on the
new arrangement to assist traders seeking discount vouchers for our car park on
weekdays.
Lighting – an update
on lighting improvements.
Communications –
a number of issues were discussed including trader presentations to the Board
and effective feedback to individual trader on matters they raise with
management.
Car Park Strategy – Representatives endorsed
a motion to question the $8 minimum fee our customers are asked to pay in the
car park outside the free hours.
Single Day Absences – single day
absences for SL Traders have been approved and we are awaiting the details from
management.