Embracing digital retailing as a driver of growth.
This workshop will examine new digital growth strategies and innovation for the global retail industry. Participants will discover how digital retailing pillars like mobile, local and social support top-line growth through superior customer engagement.
WHEN: Tuesday 2 April 2013, 9.00am - 12.00pm
WHERE: Small Business Victoria - Information Centre
Ground floor, 113 Exhibition Street, Melbourne
COST: $25 per person
CLICK HERE TO REGISTER & FOR MORE INFORMATION, email training@retail.org.au or call 1300 368 041
Creating competitive visual merchandising for the retail environment.
This workshop will discuss the increased competition and diversity of offer coupled with innovative and affluent fit-outs puts more pressure on store owners and managers to ensure they are maximising their opportunity to gain customer attraction through the use of their visual merchandising and product placement.
WHEN: Tuesday 16 April 2013, 9.00am - 12.00pm
WHERE: Small Business Victoria - Information Centre
Ground floor, 113 Exhibition Street, Melbourne
COST: $25 per person
CLICK HERE TO REGISTER & FOR MORE INFORMATION, email training@retail.org.au or call 1300 368 041
Services - revaluing the total customer experience.
The customer experience is the difference between what a customer expects and what is delivered. All retailers have internal customers (staff) and external customers (consumers). Meeting and exceeding expectations of these two groups is what leads to repeat shoppers, and an increase in staff morale and retention - all of which ultimately boost service levels and sales.
WHEN: Wednesday 1 May 2013, 9.00am - 12.00pm
WHERE: Small Business Victoria - Information Centre
Ground floor, 113 Exhibition Street, Melbourne
COST: $25 per person
CLICK HERE TO REGISTER & FOR MORE INFORMATION, email training@retail.org.au or call 1300 368 041
Planning and product control.
This workshop aims to build confidence to take a planned approach to defining a product range to build a point of difference and a winning edge. The keys to success with product planning is to adequately forecast trends; allocate the product spend to the categories that will grow profit and sales capacity.
WHEN: Wednesday 15 May 2013, 9.00am - 12.00pm
WHERE: Small Business Victoria - Information Centre
Ground floor, 113 Exhibition Street, Melbourne
COST: $25 per person
CLICK HERE TO REGISTER & FOR MORE INFORMATION, email training@retail.org.au or call 1300 368 041